Camille

COVID-19 Update

We are currently seeing significant delays on shipments to Victoria and WA, up to 3 weeks in some cases. If you need your order quickly we would recommend choosing Express Post for faster shipping.

Shipping - Australian Customers

Orders ship from our Brisbane warehouse via Australia Post Parcel Post, and delivery times are in the following ranges:

• Brisbane metro: 1 to 2 working days
• Sydney/Melbourne/Canberra metro: 2 to 4 working days
• Adelaide/Perth/Hobart/Darwin metro: 2 to 6 working days
• QLD/NSW/VIC regional: 2 to 4 working days
• SA/WA/TAS/NT regional: 4 to 6 working days

Orders over $75 will be upgraded at no cost to Australia Post Express Post, giving next day delivery for most customers in Capital Cities of Australia (for orders received before 11am AEST).

Shipping costs for Australian Customers:

IMPORTANT NOTE

Due to COVID-19 and the lack of international flights, we have temporarily suspended all international shipments except for customers in New Zealand. For NZ customers the current delivery timeframe is now 10-15 business days. We apologise for any inconvenience.

Shipping - International Customers

For customers outside of Australia, orders will be shipped directly from our Australian Warehouse, with typical delivery times in the following ranges: 

• New Zealand: 4 - 6 days
• US and Canada: 5 - 8 days 
• UK: 6 - 9 days (note we are seeing significant delays through UK customs at the moment which are pushing these times out)
• France: 6 - 9 days 
• Netherlands: 6 - 9 days
• Switzerland: 6 - 9 days
• Rest of Europe: 9 - 14 days 
• Asia Pacific: 5 - 9 days
• Middle East & Africa: 6 - 16 days 
• Latin America: 6 - 16 days

International shipping costs:

Returns

Mod Bands offers easy and hassle free returns. In the event that you order the wrong size or colour, or simply don't like the band you received, you have 30 days to return it (providing it is unused). Return shipping costs are at the customer's expense.

Just contact our support team at customerservice@modbands.com.au if you wish to return your order, and we will supply you with a Return Goods Authorisation (RGA) number, as well as all the return details.

For returns we can offer a replacement item, store credit, or a full refund (note that refunds will only be processed to the payment method originally used for the purchase).

Warranty

Should your product be defective, damaged, or you have been sent the wrong item, we will happily exchange or refund the product. Mod Bands will cover the return shipping in these circumstances.

We have a 3 month warranty on all our bands. For faulty bands we can offer a replacement item, store credit, or a full refund (note that refunds will only be processed to the payment method originally used for the purchase). 

Should you wish to make a warranty claim please contact our support team at customerservice@modbands.com.au we will be only too happy to assist in resolving your issue.