Modbands - Alpine Loop Apple Watch Band

General Shipping Information

We are as excited as you are in getting your new Apple Watch band to you ASAP! That's why we do our best to get your package shipped out as soon as possible once you place your order.

• All orders are shipped from our fulfillment centre in Brisbane, Australia
• We process orders very quickly, with the slowest being 2 business days during the highest volume periods. Typically any order received before 2pm Australia Eastern Standard Time will be shipped the same day.
• We do not ship on Saturdays, Sundays, or Queensland public holidays
• All orders are sent with tracking codes - watch out for an email with these details once your item has been dispatched.
• All orders are sent by either Australia Post or one of our courier partners. We will choose the fastest and most cost effective method of shipment.

The timeframes below give a good indication of costs and timeframes to receive your order to arrive after it has been processed. 

Australian Orders

Shipping Costs

Orders ship from our Brisbane warehouse with pricing as follows:

• Orders $40 or under
• Standard Shipping (with tracking) - $6.95
• Express Shipping (with tracking) - $9.95
• Orders over $40 and under $75
• Standard Shipping (with tracking) - Free
• Express Shipping (with tracking) - $9.95
• Orders over $75
• Express Shipping (with tracking) - Free

Shipping Times

Express orders are typically delivered within 1 - 3 business days to Australian Capital Cities, and within 2 - 4 business days to all other areas.

For non Express orders, typical delivery times are currently as follows:

• Brisbane metro - 2 to 3 working days
• Sydney/Melbourne/Canberra metro - 3 to 5 working days
• Adelaide/Perth/Hobart/Darwin metro - 5 to 10 working days
• QLD/NSW/VIC regional - 4 to 9 working days
• SA/WA/TAS/NT regional - 8 to 12 working days

NZ Orders

Shipping Costs

• Orders below $40 NZD - flat rate $10 NZD shipping
• Orders $40 NZD or over - Free

Shipping times

For customers in New Zealand, orders will be shipped directly from our Australian warehouse, and will be sent by tracked post. Typical delivery times in the following ranges:

• New Zealand: 7 - 12 days (average 8 days)

We provide tracking details for all our shipments, so you can see where your band is at any stage of the shipping process.

USA Orders

Shipping Costs

• Orders below $30 USD - flat rate $7 USD shipping
• Orders $30 USD or over - Free

Shipping times

For customers in the United States, orders will be shipped directly from our Australian warehouse, and will be sent by tracked post. Typical delivery times in the following ranges:

• United States: 6 - 12 days (average 7 days)

We provide tracking details for all our shipments, so you can see where your band is at any stage of the shipping process.

Questions?

Please contact our friendly support team at customerservice@modbands.com.au (or use the form below) if you need any additional assistance. All incoming emails are ticketed and guaranteed to receive a response within 24 hours on business days, typically much sooner though.

OUR COMMITMENT TO YOU

At Modbands, we want you to be completely happy with your purchase. We understand that sometimes you might change your mind or receive something that's not quite right. That's why we offer a hassle-free 60-day return policy.

CHANGE OF MIND RETURNS

If you've ordered the wrong size or colour, or you've simply changed your mind, you can return your unused item in its original condition within 60 days of purchase.

• How to Initiate a Return: Please contact our support team at customerservice@modbands.com.au to obtain a Return Goods Authorisation (RGA) number and all the necessary return details.
• Return Shipping: Please note that return shipping costs for change of mind returns are at the customer's expense.
• Refund Options: We offer a replacement item, store credit, or a full refund to your original payment method.

FAULTY, DAMAGED, OR INCORRECT ITEMS

We take great care in packaging our products, but occasionally, mistakes can happen. If your product is faulty, damaged, or not what you ordered, we sincerely apologise and will rectify the situation immediately.

• What to do: Please contact us at customerservice@modbands.com.au with a photograph of the issue.
• Resolution: We will promptly arrange for a replacement to be sent out to you. If required, we will provide you with instructions on how to return the item to us at our expense.

OUR QUALITY GUARANTEE

At Modbands, we stand behind the quality of our products. All our bands come with a comprehensive 6-month warranty against manufacturing defects.

WHAT'S COVERED?

Our 6-month warranty covers any defects in materials or workmanship under normal use. This includes issues such as:

• Faulty clasps or connectors
• Stitching or adhesive failures
• Unusual discolouration or material degradation

WHAT'S NOT COVERED?

The warranty does not cover:

• Normal wear and tear
• Accidental damage, such as scratches, drops, or impacts
• Damage caused by improper use or care
• Lost or stolen items

HOW TO MAKE A WARRANTY CLAIM

If you believe your product has a manufacturing defect, please follow these simple steps:

1. Contact Us: Email our support team at customerservice@modbands.com.au with a clear description of the issue.
2. Provide Proof: Please include a photograph or video of the faulty item and your order number.
3. Resolution: Once we have assessed your claim, we will offer a replacement item, store credit, or a full refund. In some cases, we may ask you to return the faulty item to us, and we will cover the return shipping costs.

OUR PROMISE

We are committed to providing you with high-quality products and excellent customer service. If you have any questions or concerns about our warranty, please do not hesitate to contact us.