Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to send a message to our Customer Service department.
We typically respond to most queries within 2 hours during our office hours (Mon-Fri 8am to 4pm).
Shipping and Delivery
All orders received are packed on the same day they are received.
Pickups by our shipping partners typically happen at around 2pm, so most orders received before this time will be on their way to you on the same day!
As soon as your order is dispatched, you will receive an email with your tracking details.
Most orders arrive within a few days, but occasionally can take up to 10 days (more for orders outside Australia).
If it still hasn't arrived after 15 days, please let us know. We would be happy to follow up and investigate.
Yes we certainly do!
Within Australia we offer free shipping for all orders $40 and over, and free express shipping for all orders $75 and over.
For orders outside Australia we offer free shipping on all orders $40AUD and over.
For standard shipping we use a combination of Australia Post, Couriers Please, and Aramex. The service used will be based on your location and shortest delivery time.
For express shipping we use Australia Post Express Post.
For Express Shipping, most orders will be delivered within 1-3 days.
For standard shipping, most orders will be delivered in:
Brisbane metro - 2 to 3 working days
Sydney/Melbourne/Canberra metro - 3 to 5 working days
Adelaide/Perth/Hobart/Darwin metro - 5 to 10 working days
QLD/NSW/VIC regional - 4 to 9 working days
SA/WA/TAS/NT regional - 8 to 12 working days
Overseas destinations - 6-12 working days
Unfortunately we are unable to offer a pick up service.
However, if you live in the Brisbane metro area we do offer a local delivery service. If you choose local delivery we will ensure that your order is delivered within 24 hours of ordering (quite often on the same day).
If local delivery is available to your postcode, this will show up as a shipping option when you check out.
Note that local delivery is only available to residential addresses. It is not available to PO Boxes, Parcel Lockers, CBD addresses, and business addresses.
All our products are shipped from our Brisbane, Australia facility. We don't drop ship product from China or anywhere else, so you can be assured that you will receive your order quickly.