Shipping
We are as excited as you are in getting your new watchband! That's why we do our best to get your package shipped out as soon as possible once you place your order.
- All orders over $20 qualify for FREE SHIPPING
- All orders over $75 qualify for FREE EXPRESS SHIPPING
- All orders are shipped from our fulfillment centre in Brisbane, Australia
- We process orders very quickly, with the slowest being 2 business days during the highest volume periods. Typically any order received before midnight Australia Eastern Standard Time will be shipped the following day.
- We do not ship on Saturdays, Sundays, or Queensland public holidays
- All orders are sent with tracking codes - watch out for an email with these details once your item has been dispatched
The timeframes below give a good indication of costs and timeframes to receive your order to arrive after it has been processed.
Shipping Costs - Australian Customers
Orders ship from our Brisbane warehouse via Australia Post using the following methods:
- Orders under $20
- Australia Post Parcel Post (with tracking) - $5.00
- Australia Post Express Post (with tracking) - $8.00
- Orders from $20 to $74.99
- Australia Post Parcel Post (with tracking) - Free
- Australia Post Express Post (with tracking) - $3.00
- Orders over $75
- Australia Post Express Post (with tracking) - Free
Shipping Times - Australian Customers
Express Post orders are typically delivered within one business day to Australian Capital Cities, and within two business days to all other areas.
For non Express Post orders, typical delivery times are as follows:
- Brisbane metro - 1 to 2 working days
- Sydney/Melbourne/Canberra metro - 2 to 4 working days
- Adelaide/Perth/Hobart/Darwin metro - 2 to 6 working days
- QLD/NSW/VIC regional - 2 to 4 working days
- SA/WA/TAS/NT regional - 4 to 6 working days
Shipping Costs - International Customers
- Orders up to $49.99 AUD - flat rate $8.00 AUD shipping
- Orders $50.00 AUD and over - Free
Shipping times - International Customers
For customers outside of Australia, orders will be shipped directly from our Australian warehouse, and will be sent by express courier. Typical delivery times in the following ranges:
- New Zealand: 4 - 6 days
- US and Canada: 5 - 8 days
- UK: 6 - 9 days
- France: 6 - 9 days
- Netherlands: 6 - 9 days
- Switzerland: 6 - 9 days
- Rest of Europe: 9 - 14 days
- Asia Pacific: 5 - 9 days
- Middle East & Africa: 6 - 16 days
- Latin America: 6 - 16 days
We provide tracking details for all our international shipments, so you can see where your band is at any stage of the shipping process.
Order protection
Whilst the postal system is very reliable, occasionally parcels do go missing in transit. For this reason we offer a 10 business day order protection policy (20 days for orders outside Australia). If your package hasn't arrived within this time we will offer a full refund or send you another identical item.