General Shipping Information

We are as excited as you are in getting your new Apple Watch band to you ASAP! That's why we do our best to get your package shipped out as soon as possible once you place your order.

- All orders $40 or over will receive FREE tracked standard shipping
- All orders $75 or over qualify for FREE tracked express shipping
- Orders under $40 are charged $6.95 for shipping

All orders are shipped from our fulfillment centre in Brisbane, Australia. We process orders very quickly, with the slowest being 2 business days during the highest volume periods. Typically any order received before 2pm Australia Eastern Standard Time will be shipped the same day. We do not ship on Saturdays, Sundays, or Queensland public holidays

All orders are sent with tracking codes - watch out for an email with these details once your item has been dispatched
All orders are sent by either Australia Post or one of our courier partners and a signature is required on delivery. For orders under $150 you have the ability to request 'safe drop' or 'leave in a safe place' from Australia Post, however should you choose this option and the parcel goes missing after being delivered, Modbands will not be held responsible for the missing item. We do not recommend choosing 'safe drop' for this reason.

Shipping Costs - Australian Customers

Orders ship from our Brisbane warehouse with pricing as follows:

  • Orders up to $39.99
    • Standard Shipping (with tracking) - $6.95
    • Express Shipping (with tracking) - $9.95
  • Orders $40 to $74.99
    • Standard Shipping (with tracking) - Free
    • Express Shipping (with tracking) - $9.95
    • Orders $75 and over
      • Express Shipping (with tracking) - Free

    Shipping Costs - International Customers

  • Orders up to $39.99 AUD - flat rate $9.95 AUD shipping
  • Orders $40.00 AUD and over - Free
  • Shipping Time Estimates

    Express orders are typically delivered within 1 - 3 business days to Australian Capital Cities, and within 2 - 4 business days to all other areas.

    For non Express orders, typical delivery times are currently as follows:

    • Brisbane metro - 2 to 3 working days
    • Sydney/Melbourne/Canberra metro - 3 to 5 working days
    • Adelaide/Perth/Hobart/Darwin metro - 5 to 10 working days
    • QLD/NSW/VIC regional - 4 to 9 working days
    • SA/WA/TAS/NT regional - 8 to 12 working days

    For customers outside of Australia, orders will be shipped directly from our Australian warehouse, and will be sent by tracked post. Typical delivery times in the following ranges:

    • New Zealand: 7 - 12 days (average 8 days)
    • United States: 6 - 12 days (average 7 days)
    • United Kingdom: 6 - 12 days (average 8 days)

    Shipping FAQ's

    Need Help?

    If you have an issue or question that requires immediate assistance, you can click the button below to send a message to our Customer Service department.

    We typically respond to most queries within 2 hours during our office hours (Mon-Fri 8am to 4pm).

    Shipping and Delivery

    All orders received are packed on the same day they are received.
    Pickups by our shipping partners typically happen at around 2pm, so most orders received before this time will be on their way to you on the same day!

    As soon as your order is dispatched, you will receive an email with your tracking details.

    Most orders arrive within a few days, but occasionally can take up to 10 days (more for orders outside Australia).
    If it still hasn't arrived after 15 days, please let us know. We would be happy to follow up and investigate.

    Yes we certainly do!
    Within Australia we offer free shipping for all orders $40 and over, and free express shipping for all orders $75 and over.
    For orders outside Australia we offer free shipping on all orders $40AUD and over.

    For standard shipping we use a combination of Australia Post, Couriers Please, and Aramex. The service used will be based on your location and shortest delivery time.
    For express shipping we use Australia Post Express Post.

    Yes, we also ship to New Zealand, United Kingdon, and United States.

    For Express Shipping, most orders will be delivered within 1-3 days.
    For standard shipping, most orders will be delivered in:

    Brisbane metro - 2 to 3 working days
    Sydney/Melbourne/Canberra metro - 3 to 5 working days
    Adelaide/Perth/Hobart/Darwin metro - 5 to 10 working days
    QLD/NSW/VIC regional - 4 to 9 working days
    SA/WA/TAS/NT regional - 8 to 12 working days

    Overseas destinations - 6-12 working days

    Unfortunately we are unable to offer a pick up service.

    However, if you live in the Brisbane metro area we do offer a local delivery service. If you choose local delivery we will ensure that your order is delivered within 24 hours of ordering (quite often on the same day).

    If local delivery is available to your postcode, this will show up as a shipping option when you check out.

    Note that local delivery is only available to residential addresses. It is not available to PO Boxes, Parcel Lockers, CBD addresses, and business addresses.

    All our products are shipped from our Brisbane, Australia facility. We don't drop ship product from China or anywhere else, so you can be assured that you will receive your order quickly.

    Unable to find the answer to your question? Contact Support