Orienteer
SPECIAL OFFER: Add any band to your cart to unlock a Tempered Glass Screen Protector for just $10!
IMPORTANT NOTE FOR 42mm APPLE WATCH OWNERS
There are now 2 different 42mm sized Apple Watch vesions. If you have a newer Series 10 42mm watch, please choose the 38/40/41/42mm sized band. If you have the older Series 1/2/3 42mm watch, please choose a 42/44/45/46/49mm band.
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🦘 Proudly Aussie Owned
🚚 Same-Day Shipping from Brisbane
🔄 60 Day Easy Returns
🔒 6 Month Warranty
Features a unique rope style strap with a stainless steel metal buckle. This one is sure to make you stand out from the crowd.
- Comfortable for everyday wear
- Stainless steel and nylon
- Available in three colours
- Compatible with Apple Watch series 1/2/3/4/5/6/7/8/9/10/SE/Ultra
- Note: Please check the wrist sizing charts below, as these bands are quite large
Product sizing chart
|
Band length* |
Suits wrist sizes | |
| 38/40/41/42mm band | 17.5cm | 20.5cm to 22cm |
| 42/44/45/46/49mm band | 18cm | 21cm to 22.5cm |
*length without an Apple Watch attached
Shipping
General Shipping Information
We are as excited as you are in getting your new Apple Watch band to you ASAP! That's why we do our best to get your package shipped out as soon as possible once you place your order.
- All orders are shipped from our fulfillment centre in Brisbane, Australia
- We process orders very quickly, with the slowest being 2 business days during the highest volume periods. Typically any order received before 2pm Australia Eastern Standard Time will be shipped the same day.
- We do not ship on Saturdays, Sundays, or Queensland public holidays
- All orders are sent with tracking codes - watch out for an email with these details once your item has been dispatched.
- All orders are sent by either Australia Post or one of our courier partners. We will choose the fastest and most cost effective method of shipment.
The timeframes below give a good indication of costs and timeframes to receive your order to arrive after it has been processed.
Australian Orders
Shipping Costs
Orders ship from our Brisbane warehouse with pricing as follows:
- Orders $40 or under
- Standard Shipping (with tracking) - $6.95
- Express Shipping (with tracking) - $9.95
- Orders over $40 and under $75
- Standard Shipping (with tracking) - Free
- Express Shipping (with tracking) - $9.95
- Orders over $75
- Express Shipping (with tracking) - Free
Shipping Times
Express orders are typically delivered within 1 - 3 business days to Australian Capital Cities, and within 2 - 4 business days to all other areas.
For non Express orders, typical delivery times are currently as follows:
- Brisbane metro - 2 to 3 working days
- Sydney/Melbourne/Canberra metro - 3 to 5 working days
- Adelaide/Perth/Hobart/Darwin metro - 5 to 10 working days
- QLD/NSW/VIC regional - 4 to 9 working days
- SA/WA/TAS/NT regional - 8 to 12 working days
NZ Orders
Shipping Costs
- Orders below $40 NZD - flat rate $10 NZD shipping
- Orders $40 NZD or over - Free
Shipping times
For customers in New Zealand, orders will be shipped directly from our Australian warehouse, and will be sent by tracked post. Typical delivery times in the following ranges:
- New Zealand: 7 - 12 days (average 8 days)
We provide tracking details for all our shipments, so you can see where your band is at any stage of the shipping process.
USA Orders
Shipping Costs
- Orders below $30 USD - flat rate $7 USD shipping
- Orders $30 USD or over - Free
Shipping times
For customers in the United States, orders will be shipped directly from our Australian warehouse, and will be sent by tracked post. Typical delivery times in the following ranges:
- United States: 6 - 12 days (average 7 days)
We provide tracking details for all our shipments, so you can see where your band is at any stage of the shipping process.
Questions?
Please contact our friendly support team at customerservice@modbands.com.au (or use the form below) if you need any additional assistance. All incoming emails are ticketed and guaranteed to receive a response within 24 hours on business days, typically much sooner though.
Refunds & Returns
OUR COMMITMENT TO YOU
At Modbands, we want you to be completely happy with your purchase. We understand that sometimes you might change your mind or receive something that's not quite right. That's why we offer a hassle-free 60-day return policy.
CHANGE OF MIND RETURNS
If you've ordered the wrong size or colour, or you've simply changed your mind, you can return your unused item in its original condition within 60 days of purchase.
- How to Initiate a Return: Please contact our support team at customerservice@modbands.com.au to obtain a Return Goods Authorisation (RGA) number and all the necessary return details.
- Return Shipping: Please note that return shipping costs for change of mind returns are at the customer's expense.
- Refund Options: We offer a replacement item, store credit, or a full refund to your original payment method.
FAULTY, DAMAGED, OR INCORRECT ITEMS
We take great care in packaging our products, but occasionally, mistakes can happen. If your product is faulty, damaged, or not what you ordered, we sincerely apologise and will rectify the situation immediately.
- What to do: Please contact us at customerservice@modbands.com.au with a photograph of the issue.
- Resolution: We will promptly arrange for a replacement to be sent out to you. If required, we will provide you with instructions on how to return the item to us at our expense.
IMPORTANT INFORMATION
- Incorrect Address: If an incorrect address is provided and the order is returned to us, a refund will be issued minus a $15 fee to cover the Australia Post return to sender charge and original postage. If the order is delivered to the incorrect address, we are unable to provide a refund.
- Uncollected Items: If your order is not collected from the post office within the designated timeframe and is returned to us, a refund will be issued minus a $15 fee to cover the return to sender charge and original postage.
- Address Change in Transit: If you need to change the delivery address while your order is in transit, we can request a redirect with Australia Post for a $10 fee.
Warranty
OUR QUALITY GUARANTEE
At Modbands, we stand behind the quality of our products. All our bands come with a comprehensive 6-month warranty against manufacturing defects.
WHAT'S COVERED?
Our 6-month warranty covers any defects in materials or workmanship under normal use. This includes issues such as:
- Faulty clasps or connectors
- Stitching or adhesive failures
- Unusual discolouration or material degradation
WHAT'S NOT COVERED?
The warranty does not cover:
- Normal wear and tear
- Accidental damage, such as scratches, drops, or impacts
- Damage caused by improper use or care
- Lost or stolen items
HOW TO MAKE A WARRANTY CLAIM
If you believe your product has a manufacturing defect, please follow these simple steps:
- Contact Us: Email our support team at customerservice@modbands.com.au with a clear description of the issue.
- Provide Proof: Please include a photograph or video of the faulty item and your order number.
- Resolution: Once we have assessed your claim, we will offer a replacement item, store credit, or a full refund. In some cases, we may ask you to return the faulty item to us, and we will cover the return shipping costs.
OUR PROMISE
We are committed to providing you with high-quality products and excellent customer service. If you have any questions or concerns about our warranty, please do not hesitate to contact us.
